Responsible Gaming
Gambling Should Be Entertainment
At Royal Ace Casino, we believe that gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Like any form of entertainment, it should only be enjoyed with money you can afford to lose.
We are committed to promoting responsible gaming practices and supporting players who may be experiencing gambling-related difficulties.
Age Verification
Royal Ace Casino is only available to players who are 18 years of age or older, or the legal gambling age in your jurisdiction within Australia, whichever is higher. We take age verification seriously and reserve the right to request proof of age at any time.
If you are under the legal gambling age, please do not attempt to access our services.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, help is available:
- Constantly thinking about gambling or past gambling experiences
- Needing to gamble with increasing amounts of money to achieve the same excitement
- Repeatedly trying to cut back or stop gambling without success
- Feeling restless or irritable when trying to reduce or stop gambling
- Gambling to escape problems, relieve stress, or manage negative emotions
- Chasing losses by gambling more to try to recover lost money
- Hiding gambling behaviour or lying about the extent of gambling
- Jeopardising relationships, education, or career opportunities due to gambling
- Relying on others for money to cover gambling debts
- Experiencing financial difficulties as a result of gambling
Self-Help Tools and Controls
Royal Ace Casino provides a range of tools to help you maintain control of your gambling:
Deposit Limits
Set a daily, weekly, or monthly limit on the amount of money you can deposit into your account. Once your limit is reached, you will be unable to deposit further funds until the next period begins.
Loss Limits
Set a maximum amount you are willing to lose during a specific timeframe. Once this limit is reached, your account will be suspended for the remainder of that period.
Reality Checks
Enable pop-up reminders at regular intervals during your gaming sessions to help you keep track of time and money spent.
Self-Exclusion
If you feel you need a break from gambling, you can self-exclude from your Royal Ace Casino account for a set period ranging from 24 hours to permanent exclusion. During this time, you will be unable to access your account or deposit funds.
To access these tools or for more information, please contact our customer support team or visit your account settings.
Support Organisations
If you are concerned about your gambling or that of someone else, please reach out to one of these confidential support services:
Australia
- Gambling Help Online - Free confidential support and counselling
Website: www.gamblinghelponline.org.au
Services include online counselling, phone support, and self-assessment tools.
International Support Services
- GamCare (United Kingdom)
Website: www.gamcare.org.uk - GamStop (United Kingdom)
Website: www.gamstop.co.uk - Responsible Gambling Council (Canada)
Website: www.responsiblegambling.org - National Council on Problem Gambling (United States)
Website: www.ncpgambling.org - Bundeszentrale für gesundheitliche Aufklärung (Germany)
Website: www.bzga.de
All of these organisations offer free, confidential advice and support.
Need Help?
If you or someone you know is struggling with gambling, please don't hesitate to seek help. There is no shame in reaching out, and support is available. Contact one of the organisations listed above or speak to a trusted friend, family member, or healthcare provider.
Remember: Help is just a phone call or click away.